Frequently Asked Questions
We recommend visiting from 8 am until 8 pm. If you would like to visit outside of these hours please call in advance to ensure access.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. We also strongly encourage families to participate with the residents in various activities.
An Activities Calendar is posted monthly to keep residents and families informed of upcoming events.
What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age of 12.
Can we bring a family pet to the facility?
We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations. We reserve the right to prohibit animals that display, or we feel, may have the potential to display, aggressive behavior, certain breeds or types of animals/pets and at the sole discretion of Rose Garden Residential Care management.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Rose Garden Residential Care
Attn: ___________________ Room No. _____
1350 N Wabash Ave
Mentone, CA 92359
Consider using the Send a Greeting feature on our website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may send a custom email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas located outdoors on the premises.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for disabled guests and visitors. We have designated Guest Parking located at the rear of the parking lot closest to our Administration Office.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have an outside hairdresser who provides services to our residents on certain days of the week by appointment only.
Will my loved one’s room have a television?
Most of our common area rooms offer basic cable television. Personal televisions in resident rooms are approved on a case by case basis to ensure appropriateness for the resident specific to their cognition level. Please inquire for additional information.
Will my loved one have telephone access?
Our community has a main telephone system that is used for business purposes and is available to residents for brief calls with family and friends. Cell phones for some residents are permitted on a case by case basis. Please ask us for details.
Are there alternate options to each day’s menu?
Our Executive Chef prepares deliciously nutritious meals and special care is taken to meet the needs of our residents.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
What do we do if we have personnel concerns?
Please feel free to contact our Executive Director who is happy to listen to your concern and address it promptly.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting our Administration Office at (909) 794-1040 and we’ll be happy to assist you.